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Terms of Use

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IMPORTANT INFORMATION! Please read carefully our terms of use as set forth below before purchasing with us. Your use of this site, purchase of parts, installation of the parts, or services obtained from us indicates your acceptance of all conditions listed. If you find you do not agree with our comprehensive policy, procedures, and terms of use conditions, do not purchase from us, and do not use this website.

Please note: Blauparts®, BLAU®, Ravenol®, and Eurol® brand products are solely sold and distributed directly by and through Blaufergnugen Inc. We do not authorize third-party dealings, distribution, advertisement, resale, or commercial use of our intellectual property, brands, or products ("Unauthorized Use"). Any such unauthorized use is an infringement of the Blauparts®, BLAU®, Ravenol®, and Eurol® intellectual property and shall be prosecuted to the fullest extent under the law, including immediate account closures.

We encourage you to revisit this page from time to time as it may periodically be revised because we reserve the right, at any time to modify, alter, or update our terms of use policies. You agree to be bound by such modifications, alterations, or updates without notice if you use this site or purchase from us. All rights are reserved. Also, prices, specifications, manufacturers, availability, and special offers are subject to change without notice. If you do not agree with these terms of use, do not install your parts. Return parts unopened to Blauparts LLC for a refund.

Disclaimers

Installing auto parts and changing vehicle oils and fluids requires technical ability. We recommend you always:

  • Have a trained ASE (Automotive Service Excellence) certified technician or in the case of Audi Volkswagen parts, or other parts and fluids have a factory-trained technician install your parts.
  • Always have your technician refer to and follow your vehicle's manufacturer factory-authorized service manual. Follow all safety instructions and procedures in general and those outlined for your specific vehicle before and during installation.
  • Always consult your vehicle manufacturer owners and service manual to double-check and confirm any repair procedures for your specific vehicle. While we try to be as accurate as possible, we cannot be held liable for typographical errors and omissions.
  • Before installing any part or fluids, compare and verify that the part/component conforms to the vehicle's required specification(s).
  • The products, services, or information on this website conveyed or purchased over the phone are provided on an 'as is' basis.
  • Always use appropriate and nationally certified safety equipment and gear when working on vehicles such as certified safety glasses and goggles, protective gloves, and protective clothing.
  • Use proper tools for the safe installation of your parts.
  • DO NOT use the parts sold on our website for diagnostics, experimental purposes, or racing.

Order Acceptance Policy

Your receipt of electronic order confirmation does not signify our acceptance of your order. Blauparts LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason-including those noted below. Order cancelations can occur when any order contains attributes with incomplete, erroneous, fictitious, suspicious, or potentially malicious order or payment information which may indicate the possibility of potential fraud, malware, or unauthorized third-party resellers, distribution, advertisement, resale, or commercial use.

The most likely scenarios that will affect your order's ability to be shipped or the cancellation of your order and customer account are:

  • Orders that do not include the Bill To or Ship To first and last name
  • Customer account or order created with incomplete, erroneous, or fictitious information
  • The use of any payment method First and Last Name, Company Name, Address, City, State, Zip Code, or email address not matching the Order First and Last Name, Company Name, Address, City, State, Zip Code, or email address information
  • Orders with shipping addresses to FedEx, UPS, USPS, P.O. box, or shipping receiving centers may be canceled and may require prior approval from our Customer Service Department
  • Orders over $600 not using a verified PayPal account with a confirmed ship-to address. PayPal account holder’s name needs to match the bill to name and address information on the order. “Payer status” must be “Verified”. “Payer address” status must be “Confirmed”
  • Orders over $600 using Amazon Pay may be canceled
  • To avoid shipping complications and potential loss, orders over $1000.00 typically require prior authorization/approval from Blauparts Customer Service
  • We reserve the right to request a delivery signature on any order with unusual order or delivery attributes (amount, payment, address, apartment, etc.)
  • Failure to respond to any of our email correspondence or notifications requesting additional information about your order
  • Orders with attributes associated with unauthorized third-party reseller dealings, distribution, advertisement, resale, or commercial use
  • Customer IP address not matching either the Bill To or Ship To delivery address
  • Business references in order details that could not be confirmed as completely authentic or may potentially be related to spoofing tactics
  • Business email addresses that could not be completely confirmed as authentic or may potentially be related to spoofing tactics
  • Order correspondence emails containing information that could not be completely confirmed, authentic, or may potentially be related to spoofing tactics
  • For security reasons we will cancel orders with email addresses that use or reference uncommon, unverifiable email extensions or websites which may potentially be related to spoofing tactics or malware
  • Credit card transaction details not matching customer bill- or ship-to information
    Business references in order details that could not be confirmed as completely authentic or may potentially be related to spoofing tactics
  • Business email addresses that could not be completely confirmed as authentic or may potentially be related to spoofing tactics
  • Order correspondence emails containing information that could not be completely confirmed as authentic or may potentially be related to spoofing tactics
  • For security reasons we will cancel orders with email addresses that use or reference uncommon, unverifiable email extensions or websites which may potentially be related to spoofing tactics
  • Incomplete, erroneous, or fictitious first and last name
  • Incomplete, erroneous, or fictitious company name
  • Incomplete, erroneous or fictitious address
  • Potentially malicious order email address
  • Potentially fraudulent order
  • Order containing a pre-sale item
  • Order contains an item on backorder
  • Excessive shipping weight
  • Excessive quantity
  • Inventory shortage
  • Inability to ship on time
  • Order received from a potential competitor who may be attempting to acquire possible product or procedure trade secrets
  • Product being ordered that may be used incorrectly or not for the intended application
  • Your order or customer account is associated with violating our Terms of Use policies

If an order meets the decline criteria, we will notify you as soon as reasonably possible.

Blauparts reserves the right to cancel customer orders or accounts within 24-48 hours when customers have not appropriately responded to our information requests from the time our email communications were sent.

If you feel your order was canceled by mistake, Please contact us within 24 hours of your order or account cancellation using our support “contact us” link below. Explain in your reply each reason we cited as the cause of the cancellation.

Blauparts reserves the right to report individuals and any associated accomplices/organizations to law enforcement authorities who create accounts or place orders, in an attempt (including repeated attempts) to commit unlawful cyber-crimes, credit card fraud, phishing, misleading by false impersonation tactics, spoofing, etc.

International Orders

To provide you with the most secure and reliable service we do not accept credit card payments from international customers purchasing from outside the United States. International customers are required to use PayPal as their payment method.

Please be advised that your country may impose duty fees or other taxes based on the product's origin and/or value. These fees and taxes are based on your country's import policy and may be imposed in addition to the purchase price and shipping/handling fees collected by us before shipment. All such fees and taxes are the sole responsibility of the recipient and any charges incurred by Blauparts LLC will be charged to the customer. Blauparts LLC is not responsible for such fees/taxes on returned items. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information. All charges, sales, returns, and exchanges will be calculated in US dollars.

International customers are responsible for understanding their country's international buying laws and should be aware that all international purchases are subject to additional brokerage, duty, or tax fees that are collected at the time of delivery unless otherwise noted by Blauparts LLC. Blauparts LLC is not responsible for these charges as we have no affiliation with tax systems set forth by international countries. If the consignee/receiver refuses to pay these additional charges at the time of delivery, Blauparts LLC will instruct the shipping carrier to abandon the package. Abandoned packages are destroyed at the shipping warehouse at your local pick-up facility. Blauparts LLC will not be held responsible for any abandoned packages due to these circumstances.

Typographical Errors

Blauparts LLC shall have the right to refuse or cancel any order whether or not the order has been confirmed. Prices, specifications, manufacturers, availability, and special offers are subject to change without notice.

Copyright & Linking to Our Site

The Content (includes, without limitation, copyrightable or otherwise legally protectable elements, including, but not limited to, text, images, artwork, photographs, information, illustrations, graphics, logos, videos, text, computer code, software, data, information, materials, design, selection, sequence, look and feel, arrangement, etc.) in this website and its associated blogs are the exclusive property of Blauparts® LLC and its subsidiaries and may not be printed, published, broadcast, rewritten or redistributed without prior express written consent of Blauparts Executive Management Team. Your use of our website, blogs, or services does not constitute any right or license for you to use or own any portion of our Content.

All content found in/on the Blauparts.com website is copyrighted (including PDFs and published paper material) and may not be replicated or used without first obtaining advance written authorization from the Blauparts Executive Management Team. Use of our HTML code, images, and or ideas and concepts by you or other third parties for purposes other than those expressed or implied is strictly prohibited and may violate the copyright/DMCA laws, trademark laws, privacy laws, and other laws and regulations. Nothing may be construed as granting any license or right to use any of our trademarks or service marks without first obtaining advance written consent from the Blauparts Executive Management Team.

Additionally, the information generated within Blauparts' website is in the public domain and may not be reproduced, published, or otherwise used without Blauparts LLC's permission. Citation to Blauparts as the source of the information is appreciated, as appropriate. The use of any Blauparts®, BLAU®, Ravenol®, and Eurol® seals, logos, trademarks, official insignia, names, initials, text, images, and video, however, is protected by copyright/DMCA laws, trademark laws and may not be used without advance authorization from Blauparts Executive Management Team.

Links to our websites are not permitted without first obtaining advance written authorization from the Blauparts Executive Management Team. The fact that a website links to any one of the Blauparts LLC website(s) as noted above does not indicate that Blauparts LLC has any responsibility for the content of that site, nor does it constitute an endorsement of that site by Blauparts LLC.

Links pointing to our websites (noted above) should not be misleading or defamatory.

Links pointing to our websites (noted above) should not be from a direct or indirect competitor to Blauparts LLC websites or its entities.

If you have received prior written approval to link to our website, appropriate link text that was pre-approved by us should always be used.

You must not use any of Blauparts LLC's website logos, artwork, images, trademarks, or trade dress to link to this website or its entities without first obtaining advanced express written permission from the Blauparts Executive Management Team.

You must not link to this website using any inline linking techniques.

You must not frame the content of this website or use any similar technology concerning the content of this website without prior written consent from Blauparts LLC.

Use of Trademarks Within This Site

All trademarks, service marks, and trade names (collectively the 'marks') that appear on our site are the property of their respective owners. The use of product manufacturer's names are used for descriptive purposes only and in no way imply a connection between Blauparts LLC, its products, and said manufacturer. Blauparts LLC is an independent automotive part and service specialist and is NOT affiliated with or endorsed by Volkswagen of America (VwoA), Audi AG, or Audi of America, Inc. All trademarks are displayed for identification purposes only and in NO way are intended to denote ANY affiliation with Volkswagen of America (VwoA), Audi AG or any other Vehicle manufacture and their respective owners.

Blaufergnugen Inc. or Blauparts LLC trademarks: Blauparts®, BLAU®, Ravenol®, and Eurol® seals, logos, trademarks, official insignia, names, initials, text, images, and video including any form may not be used or reproduced without our prior written permission. Requests for permission to use any information on our website(s) shall be referred to the executive team of Blauparts LLC. The use of our seals, logos, trademarks, official insignia, names, initials, text, images, and video are protected under Common Law, United States Trademark laws, United States Copyright/DMCA laws, and state of Wisconsin Trademark laws which prohibit their unauthorized use in any manner calculated, or intended to convey the impression that such use is approved, endorsed, or authorized by Blaufergnugen Inc. or Blauparts LLC and is illegal unless written permission of their use has been obtained from us.

Indexing, Crawling, or Scraping Blauparts.com Website

You are hereby notified and must comply with the following guidelines when using or accessing this website:

Do not incorporate any content from this site into your site (e.g. by in-lining, framing, or creating other browser or border environments around the website content).

You may not use any Blauparts®, BLAU®, Ravenol®, and Eurol® trademarks, logos, images, designs, or service marks in your links or email addresses.

You may not create the appearance of a relationship or affiliation with Blauparts®, BLAU®, Ravenol®, and Eurol® without our prior written consent.

You may not create the appearance of a relationship or affiliation with Blauparts®, BLAU®, Ravenol®, and Eurol® and link to a competitor’s site.

You may not use a web crawler, bot, or other search tools to download or redirect the content/data on our Blauparts.com website. Only Genuine and Authentic Googlebot and Facebook bots used for their public search engines are allowed to crawl our site and must only use the robots.txt file exclusively. Other web crawlers, robot, bot, or AI bot and their activities (other than Google and Facebook) indexing our website are not permitted and may violate Copyright and DMCA laws.

AmazonBot or their affiliate Bots are forbidden from indexing and crawling this site due to activities that have been documented related to possible DDoS and scraping activities directed toward this website.

You must comply with indexing methods and provisions and only use the supplied robots.txt file.

You must only use the supplied robots.txt file and follow the same friendly protocol and methods as the public search engine crawler Googlebot. Other indexing activities, protocols, and methods may violate Copyright and DMCA laws.

You may not circumvent the robots.txt file, CAPTCHA, our Web Application Firewall (WAF), or other security measures our website or web server has in place. Such may be Illegal Crimes and in violation of Federal DCMA laws.

You may not use, crawl, or index our website Blauparts.com to download, scrape, or copy our text, images, artwork, photographs, information, illustrations, graphics, logos, videos, text, computer code, software, data, information, materials, design, selection, sequence, look and feel, arrangement, etc. for use on another website. Such activity may be may be Illegal and in violation of Copyright and DMCA laws.

You may not crawl or index our website Blauparts.com falsely impersonating or disguising as an authentic Googlebot, Bingbot, Facebook bot, or any other legitimate bot. Any bot indexing our site must not falsely impersonate or disguise itself as regular human traffic. Such action may be Illegal in violation of Federal DCMA laws.

You may not as a front-end user, robot/bot, index, crawl, or navigate our website in such a manner that it sends more requests per second to our server than a human would do. You may not interfere with our website’s functionality and operation. Interfering with the operation or functionality will result in a Ban. Such activity being directed at our website's functionality and property could be considered a malicious cybercrime and is Illegal and may be in violation of Federal DCMA laws.

Performing Malicious Activities Toward this Website:

Legal Notice: Committing computer crimes or other malicious cyber crimes toward this website and our company, its functionality, thief of private customer information, creating malicious customer accounts, malicious email addresses, malicious code, etc., and engaging in Intellectual Property theft of this website's contents and databases, etc. may be a State and Federal crime punishable by Fines and Prison sentences. Below are examples including, but not limited to Federal law prison sentences (up to 20 years) related to computer crimes:

Conspiracy to commit computer fraud (i.e. DDoS attacks)
Accessing a Computer and Obtaining Information
Accessing a Computer to Defraud & Obtain Value
Intentionally Damaging by Knowing Transmission
Recklessly Damaging by Intentional Access
Negligently Causing Damage & Loss by Intentional Access
Trafficking in Passwords
Extortion Involving Computers

Please be advised that Blauparts LLC may be recording IP addresses etc. of users in an effort to identify those having malicious intent, engaged in malicious actions, and or crimes directed at this website or our company. We will pursue legal action to the full extent allowable by law against those committing malicious actions and crimes toward this website or our company.

Conditions and Agreement of Your Purchase

By accepting or installing Blauparts LLC products, it is agreed that in case a suit or action is instituted to collect any amounts due, the purchaser shall pay reasonable attorney's fees such as the court may award, and costs of suit. In addition, the parties hereto agree that all rights and obligations of the parties hereto (with the exception of warranty claims which shall be governed by Blauparts LLC warranty policies/agreement) shall be governed by the Uniform Commercial Code as enacted and enforced in the state of Wisconsin on the date of said invoice and that any dispute concerning this invoice must be resolved in an action brought in any court in the County of Manitowoc, Wisconsin, having jurisdiction in the matter.

It is agreed that in case a suit or action is instituted in court to collect any amounts due the seller from the buyer, the buyer agrees to pay all collection costs including all attorney fees and court costs. In addition, the parties hereto agree that all rights and obligations of the parties hereto shall be governed by the Uniform Commercial Code as enacted and enforced in the state of Wisconsin on the date of said invoice and that any dispute concerning this invoice must be resolved in an action brought in any court in the County of Manitowoc, Wisconsin, having jurisdiction in the matter.

Warranty

How to warranty a product, and which products qualify for warranty replacement can be found here.

The determination of all warranty claims will be at the sole discretion of Blauparts LLC.

All products in our online catalog or sold by Blauparts LLC are warranted to be free from defects from the manufacturer's workmanship or material before installation on your vehicle. The entire risk as to the quality and performance of such parts is with the buyer. Should such parts prove defective following their purchases, the buyer, and not the manufacturer, distributor, or retailer, assumes the entire cost of necessary servicing or repair. Any alteration, improper use, or improper installation will void the warranty. Warranty is limited, at our option, to the replacement, or credit of the defective merchandise. Blauparts LLC's standard policy regarding 'Limitation of Liability' applies to the manufacturer's limited warranty and Blauparts LLC's limited lifetime warranty and does not cover installation, labor charges, or any consequential or incidental damages. For specific details regarding the limitation of liability of this warranty see Limitation of Liability.

Closeout items are sold "AS IS" void from both the manufacturer's warranty and Blauparts LLC's limited lifetime warranty consideration.

Limitation of Liability

Blauparts LLC neither assumes nor authorizes any employee or agent to assume for it any liability in connection with the sale of products or services. The products, services, or information on this site conveyed or purchased over the phone are provided on an 'as is' basis. To the extent permitted by law, Blauparts LLC disclaims all representations, expressed or implied, regarding information, services, products, warranties, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, and implied warranties arising from course of dealing or course of performance.

Blauparts LLC will not be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, even if Blauparts LLC, has been previously notified of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of information, products, services purchased on your invoice. These limitations will apply notwithstanding any failure of the essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

The buyer, in no event whatsoever, shall be entitled to recover from Blauparts LLC any consequential damages (i.e. damages to property, loss of use of vehicle, vehicle failure, loss of time, loss of profits or income, work stoppage, computer malfunction or any other incidental damages). Blauparts LLC is not liable for labor, towing, loss of use of vehicle, travel time, fluids, shipping/freight, rental vehicles, or any other incidental cost incurred as a result of this purchase or exchange even if Blauparts LLC has been advised of the possibility of such damages and regardless of the legal theory on which such damages are based, we will not refund any labor costs incurred by you or the installer of any products purchased from Blauparts LLC.