FAQ Search Results
How long do you accept returns?
We accept returns within 90 days of the delivery date. Form of refund for accepted returns varies depending upon whether the return is received within 30 days of the original purchase or not.
How do I return an item?
We are committed to your complete satisfaction with your Blauparts ordering experience, so if you need to return something simply submit a return request online by following the steps outlined on our returns page.
Does Blauparts pay for return shipping?
For most returns the customer is responsible for return shipping costs. Blauparts does not provide any pre-paid shipping label. If you believe an error with your order was made on our end, contact us and we will gladly investigate and issue a return label as needed to make things right.
Can this item be returned?
Non-rental tools like these can only be returned if the tool is unused. Tools that have been used on your vehicle will not be returnable. You can see our full list of non-returnable items on our return policy page: blauparts.com/returns#exclusions.
Do you offer exchanges?
In most cases, no, we do not offer exchanges. If, for instance, the wrong product/SKU was ordered, it can not be exchanged for a different product/SKU that may have a different value and/or brand. The item or items can be returned for credit, either as a refund (within 30 days) or store credit and a new order can be placed for the desired item.
A bottle in my order leaked, what should I do?
We apologize you received a bottle that leaked! We always try our best to package our fluid products with appropriate protection and labeling, but despite this, sometimes the package will still be mishandled by our shipping partners during transport causing leaks. To make things right...