A bottle in my order leaked, what should I do?

We apologize you received a bottle that leaked! We always try our best to package our fluid products with appropriate protection and labeling, but despite this, sometimes the package will still be mishandled by our shipping partners during transport causing leaks.

To make things right, try and locate the bottle(s) that have the leak and take a photo of the front as well as the side with the measurement marks showing how much fluid remains in the bottle. Then fill out a support request using the button below, attaching the photos and including your order number.

After reviewing your support request and photos, we will send you a replacement bottle as needed.

Example Photos of Bottles

Side of RAVENOL bottle with measurement marksSide of RAVENOL bottle with measurement marks

Note how the level of fluid in each bottle and the bottle measurement marks are clearly visible.

Please, mind that only logged in users can submit questions