Help Center

 

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General Questions
When is Blauparts next sale?
We usually are always offerring some sort of sale or special offer to help you save on your next order. You can find all our current deals and coupon codes on our deals page at www.blauparts.com/deals. And don't forget that we always have a selection...
What payment methods does Blauparts accept?
Blauparts accepts credit card payments from Visa, Mastercard, American Express and Discover. We also accept payment via PayPal and Amazon Pay.
Does Blauparts offer in store pickup?
In light of the COVID-19 pandemic, we temporarily are not offering in store pickup. However, we are shipping all online orders as normal. Yes we do! Just add the products you want to pickup to your cart and during checkout select the free 'Pickup at Blauparts' option from the available shipping methods.
Where's my order confirmation email?
You should receive an order confirmation email immediately after placing your order at the email address entered during checkout or that is associated with your Blauparts account. If you can't find your order confirmation email be sure to check your Spam or Junk folder...
The product I want is out of stock, when will it be available?
This depends upon a variety of factors, but if a product is currently marked OUT OF STOCK there usually is the ability to subscribe to a back in stock notification using your email directly below the price and product SKU. However, this feature isn't always available because...
How do I add an item to my wishlist?
To add an item to your wishlist, first you must create a customer account and be signed into that account. Then navigate to the product you want to add to your wishlist and select the grey ADD TO WISH LIST link near the Add to Cart button on the product...
How do I unsubscribe from emails?
If you no longer wish to receive marketing and promotional emails from us you can follow these easy steps to be unsubscribed...
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Delivery Questions
When will I receive my order?
Alert: As a result of the ongoing COVID-19 emergency, employee shortages at various package delivery hubs, and weather disruptions, packages may take longer than usual to arrive. All orders placed on our website ship from our warehouse location in Manitowoc, WI. Transit times for your order to arrive will mostly depend on your location along with the shipping method chosen during checkout.
How do I track my order?
It's easy to track your Blauparts order. Once your order has been shipped you will receive a shipping confirmation email that includes your tracking number. You can track the status of your order by clicking the tracking number in the email or by pasting the tracking number into a search engine like Google.
When will my order ship?
Most orders placed before 3 PM central time during our normal business hours will ship out the same day you place your order. Orders placed after 3 PM CT will likely ship the next business day. Please note that exceptions apply...
Can I get a shipping quote?
Yes! It's easy to get a shipping quote from all of Blauparts available shipping providers before entering checkout. Simply add the items you want a shipping quote for to your cart, select the cart icon in the top right corner of the page, and in the ...
When is a signature required upon delivery?
A signature is required on all orders over $500, on orders that include tool rentals, and on international orders.
Does Blauparts ship over the weekend?
Blauparts does not ship on Saturdays or Sundays. Any orders placed on Saturday or Sunday will be processed the following Monday.
A bottle in my order leaked, what should I do?
We apologize you received a bottle that leaked! We always try our best to package our fluid products with appropriate protection and labeling, but despite this, sometimes the package will still be mishandled by our shipping partners during transport causing leaks. To make things right...
My package is marked delivered, but I can't find it. What should I do?
If your order was marked as delivered, but your package can't be found, don't worry! There are some things you can try to find your missing package...
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Return Questions
How do I return an item?
We are committed to your complete satisfaction with your Blauparts ordering experience, so if you need to return something simply submit a return request online by following the steps outlined on our returns page.
Does Blauparts pay for return shipping?
For most returns the customer is responsible for return shipping costs. Blauparts does not provide any pre-paid shipping label. If you believe an error with your order was made on our end, contact us and we will gladly investigate and issue a return label as needed to make things right.
Do you offer exchanges?
In most cases no, we do not offer exchanges. We only offer exchanges in the case of an item being damaged or defective, exchanging the damaged or defective item with the exact same part number. In the event a different product is required, the incorrect item would be returned for credit, either as a refund (within 30 days) or store credit...
How long do you accept returns?
We accept returns within 1 year of original purchase date. Form of refund for accepted returns varies depending upon whether the return is received within 30 days of original purchase or not.
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Fitment Questions
What engine oil should I use?
The best way to determine which engine oil should be used in your engine is to reference your vehicles owner’s manual. Using the appendix in the vehicles owner’s manual, locate the section under fluids, engine oil or lubrication. Here you will find the recommended engine oil quality specification and viscosity weights recommended by the vehicle manufacturer for the best engine performance and longevity.
What coolant antifreeze should I use?
The best way to determine which coolant should be used in your engine is to reference your vehicles owner’s manual. Using the appendix of the vehicles owner’s manual, locate the section under fluids, coolants, antifreeze or lubrication. Here you will find the recommended coolant quality specification or part number recommended by the vehicle manufacturer.
Can I mix different coolant types?
NO! You should never mix different coolant types. Before topping up your coolant system confirm which coolant specification is required for your vehicle application.
What transmission fluid do I need?
The best way to determine which transmission fluid should be used in your transmission is to reference your vehicles owner’s manual. Using the appendix, locate the section under fluids, transmission fluid, or lubrication.
What transfer case fluid should I use?
The best way to determine which transfer case fluid is correct for your application is to reference your vehicles owner’s manual. Using the appendix, locate the section under oils, fluids, transmission fluid, transfer case fluid, or lubrication.
What differential fluid should I use?
The best way to determine which differential fluid is correct for your application is to reference your vehicles owner’s manual. Using the appendix, locate the section under fluids, axle fluid, differential fluid or lubrication.
How do I confirm a product fits my vehicle?
The easiest way to confirm your vehicle fitment is to use our websites "Select Your Vehicle" search. Here you will be able to select the year, make, model and engine of your vehicle. Once this has been entered, select the find button. Now you will be able to filter through product categories to find the products you're looking for.
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Rewards Program Questions
How do I use reward points?
You can apply your points either in the shopping cart by expanding the "Use Reward Points" section of the order Summary or in checkout by selecting the "Apply Reward Points" link under the "Review & Payments" step.
Can I add points to my account from orders placed as a guest?
Reward points can only be earned while you are logged in to your account. Any orders placed as a guest or before you created an account cannot be retroactively added.
How do I refer someone to get points?
The easiest way to refer someone to Blauparts in order to earn rewards is to select the "Refer Friends" button next to the product image on any product page. This will direct you to the My Referrals area of your account...
Do reward points expire?
Yes, reward points expire 1 year after they are earned. By default every account holder is enrolled in a points expiring notification that will email you 7 days before points in your account are set to expire. You can also see the time remaining to use...
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