IMPORTANT INFORMATION! Please read our comprehensive policies, procedures, terms and conditions as set forth below BEFORE making a purchase with us. Your use of this site, purchase of parts, installation of the parts, or services obtained from us indicates your acceptance of all conditions listed. Please read them carefully. If you find you do not agree with our comprehensive policy, procedures, terms and conditions, do not purchase from us and do not use this website.
We reserve the right, at anytime, to modify, alter, or update our comprehensive policies, procedures, terms and conditions and you agree to be bound by such modifications, alterations, or updates without notice. All rights reserved. Prices, specifications, manufacturers, availability, and special offers are subject to change without notice. Again, if you do not agree with these policies, procedures, terms and conditions, DO NOT INSTALL your parts. Return parts unopened to BLAUfergnügen! Inc. within 15 days for refund. Please see our Liability and Purchase Agreement.Disclaimer
You should always:
CLICK HERE for a list of parts that are NOT RETURNABLE and exempt from ANY warranty consideration!
What if your return doesn't qualify? If your return does not qualify under our comprehensive policies, procedures, terms and conditions and you would like to request special consideration, please complete and submit our special consideration form.
What if your return authorization (RA) number has expired? All return authorization (RA) numbers and labels have an expiration date. Make sure that your return reaches us by that date. If your label has expired the return will be refused. You will have to request special consideration for a new return authorization number and label by filling out this form.
Parts That Are NOT RETURNABLE or Exempt From Warranty Consideration Back to Top
Click Here or see below for a list of parts that are exempt from ANY warranty consideration and are not returnable!
A copy of your Original invoice MUST be included with all returns.
If you feel your circumstances allow for the consideration of warranty and you need a part for repairs, you must contact us first! Failure to call us before replacing the part(s), voids any warranty consideration. We do NOT consider any warranty when replacement parts are purchased elsewhere!
If a replacement part is shipped to you, the part and freight cost will be charged to your credit card. Upon receipt of returned part for warranty consideration we will verify that the part is warrantable. If approved we will credit you for the replacement part cost only. Blauparts® standard policy regarding 'Limitation of Liability' applies to all warranties and does not cover installation, labor charges, or any consequential or incidental damages. For specific details regarding the limitation of liability regarding warranties see Limitation of Liability. Warranty consideration is limited to the original purchaser only. It is NOT transferable.
Limited Lifetime Warranty Policy Back to Top
Only items specifically stating 'Limited Lifetime Warranty' in the product information section provide a limited lifetime warranty from any defect in product material or workmanship to the original purchaser (For standard warranty information see our Warranty Policy).
The limited lifetime warranty is valid for the life of the product and applicable to the original purchaser (nontransferable) and original car on which the product is installed.
Blauparts® offers a limited lifetime warranty on the following items only:
Product must be installed by an ASE certified technician. Blauparts® standard policy regarding 'Limitation of Liability' applies to this limited lifetime warranty and does not cover installation,labor charges, or any consequential or incidental damages. For specific details regarding the limitation of liability of this warranty see Limitation of Liability.
Any customer with a defective product requesting warranty consideration can contact us using the Special Consideration Return Authorization form. All warranty requests, not having a copy of the ORIGINAL INVOICE / RECEIPT from Blauparts along with the ASE certifed repair shop INVOICE / RECEIPT will be rejected and are void. The limited lifetime warranty can be rejected at our discretion for any of the reasonsoutlined in our Return Policy (i.e. incorrect installation).
Closeout items are void from limited lifetime warranty consideration.
30 Day Money Back Gaurantee Policy Back to Top
If you're not completely satisfied with a 30 day money back guarantee item, you may return it within 30 days from the order date for a full refund of the purchase price, excluding shipping charges.
Blauparts® offers a 30 day money back guarantee on the following items only:
Fill out our Return Authorization Request Form to receive an authorization number and label.
Blauparts® standard policy regarding 'Limitation of Liability' applies to this limited lifetime warranty and does not cover installation, labor charges, or any consequential or incidental damages. For specific details regarding the limitation of liability of this warranty see Limitation of Liability.
Tool Rental Policies and Return Instructions Back to Top
Notice: Purchasing both a timing belt kit and tool rental kit from Blauparts® with the intent of using the tools to install timing belt parts purchased elsewhere and then returning our timing belt kit is not allowed. Therefore, timing belt kits purchased in conjunction with our tool rental kits are NOT RETURNABLE.
What is a tool deposit? A tool deposit is an amount of money put down at the time of tool rental to ensure the return of the tool kit and adherence to our rental policies, agreement, and procedures.
How does a tool rental work? When you purchase one of our timing belt kits or valve cover gasket kits, you can then rent a corresponding tool kit. Tool rental kits can be in your possession for a total of 7 days. We add appropriate transit time to your 7 day rental. When you receive your package your invoice and the tool kit itself will have the specified date that your tool rental kit is required back (received in our facility). Our tool rental policies are as follows:
How do I get my tool deposit back?
Core Policies and Return Instructions Back to Top
What is a core charge? A core charge is an amount of money put down at the time of purchase to ensure the return of the the used/old part (or core) and adherence to our core policies, agreement, and procedures. Core charges usually apply to remanufactured and a few new parts. This ensures a continual supply of high-quality remanufactured parts that are less expensive than brand new parts.
A core charge is refunded only if it complies with the following agreement.
CUSTOMER SERVICE INFORMATION
Checking the Status of Your Order Back to Top
To check the status of your order please call 1 (920) 758-3232 - Option 6
When you've submitted an Internet order you'll view a page with your order confirmation number, please retain this number. A 'Thank you for your order' email will also be sent to the e-mail address that you used within an hour after submitting the order. Note: Please make sure that our email@example.com email address is on your accepted senders list so that this 'Thank you for your order' email doesn't end up in your junk mail.
Internet orders are downloaded at 9:00 a.m. CST and 3:00 p.m. CST. Most domestic internet orders placed before 3:00 p.m. CST will be shipped the same day; international orders will be shipped the following business day (* this is NOT guaranteed). If there is a delay with your order, we'll notify you via e-mail within 24 hours with further details.
* Most Special Order, Pre-Order, and Reserve items will NOT be shipped the same day because these parts are currently out of stock. When these items are added to your cart, a time period is shown (number of days) that indicates when the product(s) are scheduled for shipment. This time period will appear on your shopping cart, on your order confirmation page, and on your 'Thank you for your order' email.
Track Your Package Back to Top
To track your package please call 1 (920) 758-3232 - Option 6
If you did not receive one of these e-mails from FedEx or USPS or need further assistance you will need to contact a customer service representative at (920) 758-3232 Extension 223 Monday-Friday 9:00 a.m. to 5:00 p.m. CST. If all representatives are busy, leave a message (including the info requested below and daytime phone number) and we will return your call. The time of your call will be documented. You will need to provide us with the following information:
Before leaving our complex, each package has been checked by three quality control inspectors. Fragile parts are inspected closely before shipping and are packaged to prevent damage. Occasionally, customers indicate that their order arrived damaged. To report a damaged order follow these steps:
Please Note: The claim process with delivery carriers usually takes 10-14 days. However, in some situations it may take longer to process. We will keep you informed via e-mail if it will take longer than 14 days.Short Shipments Back to Top
Before leaving our complex, each package has been checked by three quality control inspectors. We also note on your 'Sales Order / Invoice' where small parts are located in your package (i.e. drain plug taped to oil filter box). Each order is inspected closely before shipping to prevent short shipments. Occasionally, customers indicate that they have been short shipped. To report a short shipment follow these steps:
If you are charged a different amount than you expected, do NOT install the parts until your question and information has been verified with us. Your installation of the parts indicates your acceptance of the part(s) and the price charged.
Before leaving our complex, each package has been checked by three quality control inspectors. If after receiving your order you feel there is an error, do NOT install the parts until your question and information has been verified with us. Your installation of the parts indicates your acceptance of the part(s) and the price charged.
Please allow 14 business days from the date we receive your return for your credit to be processed. Also, allow 1 billing cycle (21 days) before contacting us. Credit memos are e-mailed via pdf (faxed or mailed) to customers the day the credit is processed. If you don't have e-mail and the credit memo is being faxed or mailed, please check with your credit card company to verify that a credit has been issued.
Core charge credit will be held until it has been determined the core is an exact equal and is rebuildable. Cores returned that are not an equal to, not rebuildable, have visible damage, disassembled, seized, or that do not turn 360 ° will NOT receive credit. Customers will be notified by e-mail or letter if it appears the credit will be delayed beyond 30 days or if the core does not qualify for credit.
Comment Back to Top
Thank you for your business. Customer service is a priority to us. If you have a question, comment, or complaint please Click Here and complete our form. A customer service representative will investigate your problem and e-mail you a response within 2 business days.
PLEASE NOTE: Do NOT use this form for warranty issues. See the 'Warranty Section' of our policy for the correct form.
SPECIAL PRICING/OFFERS & DISCOUNT POLICY INFORMATIONSpecials and Sales Back to Top
There is a $25.00 minimum order.
Internet orders are downloaded at 9:00 a.m. CST and 3:00 p.m. CST Monday - Friday (excluding holidays). Most domestic internet orders placed before 3:00 p.m. CST will be shipped the same business day; international orders will be shipped the following business day (* this is NOT guaranteed). If there is a delay with your order, we'll notify you via e-mail within 24 hours with further details.
* Most Special Order, Pre-Order, and Reserve items will not be shipped the same day because these parts are currently out of stock. When these items are added to your cart, a time period is shown (number of days) that indicates when the product(s) are scheduled for shipment. This time period will appear on your shopping cart, on your order confirmation page, and on your 'Thank you for your order' email.
Most orders being shipped via FedEx ground that are placed via phone before 3:45 p.m. CST will be shipped the same business day. Most orders being shipped via FedEx air that are placed via phone before 3:00 p.m. CST will be shipped the same business day.
5% sales tax is applicable to all WI orders.
Shipping Back to Top
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. BLAUfergnügen! reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
OTHER POLICY INFORMATIONTypographical Errors / Out-of-Date Content Back to Top
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, BLAUfergnügen! Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse / decline any out-of-date content or offer. BLAUfergnügen! Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed. Prices, specifications, manufacturers, availability, and special offers are subject to change without notice.Copyright Back to Top
We do not provide any personal identifying information, regardless of its source, to any third party for any purpose. Any information you provide in your secure member profile is used only to improve our service to you. We ask you only for very basic contact information. This contact information is used to respond to your requests and orders. Keeping this information up-to-date will save you time on all your future requests and orders. Contact information (like your phone and shipping address) and credit card information is used only for the purpose of processing and shipping your order to you. No sensitive credit card information is stored in your online profile. Your email address is strictly used for Blauparts® marketing and is never given to any 3rd party.Trademarks Back to Top
All trademarks, service marks, and trade names (collectively the 'marks') that appear on our site are not affiliated with or endorsed by Volkswagen of America (VwoA), AudiAG or Audi of America, Inc. All trademarks of AudiAG are displayed for identification purposes only and in NO way are intended to denote ANY affiliation with Volkswagen of America (VwoA) or Audi AG.Conditions and Agreement of Your Purchase Back to Top
By accepting or installing BLAUfergnügen! Inc. products, it is agreed that in case suit or action is instituted to collect any amounts due, purchaser shall pay reasonable attorney's fees such as the court may award, and costs of suit. In addition, the parties hereto agree that all rights and obligations of the parties hereto (with the exception of warranty claims which shall be governed by BLAUfergnügen! Inc. warranty agreement) shall be governed by the Uniform Commercial Code as enacted and enforced in the state of Wisconsin on the date of said invoice, and that any dispute concerning this invoice must be resolved in an action brought in any court in the County of Manitowoc, Wisconsin, having jurisdiction in the matter.
It is agreed that in case suit or action is instituted in court to collect any amounts due seller from buyer, buyer agrees to pay all collection costs including all attorney's fees and court costs. In addition, the parties hereto agree that all rights and obligations of the parties hereto shall be governed by the Uniform Commercial Code as enacted and enforced in the state of Wisconsin on the date of said invoice, and that any dispute concerning this invoice must be resolved in an action brought in any court in the County of Manitowoc, Wisconsin, having jurisdiction in the matter.Limitation of Liability Back to Top
The products, services, or information on this site are provided on an 'as is' basis. To the extent permitted by law, BLAUfergnügen! Inc. disclaims all representations, expressed or implied, regarding to information, services, products, warranties, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, and implied warranties arising from course of dealing or course of performance.
BLAUfergnügen! Inc. will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if BLAUfergnügen! Inc., has been previously notified of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of information, products, services purchased on your invoice. These limitations will apply not withstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
BLAUfergnügen Inc. neither assumes, nor authorizes any employee or agent to assume for it any liability in connection with the sale of products or services. In no event whatsoever purchaser shall not be entitled to recover from BLAUfergnügen Inc. any consequential damages (i.e. damages to property, loss of use of vehicle, vehicle failure, loss of time, loss of profits or income, work stoppage, computer malfunction or any other incidental damages). BLAUfergnügen Inc. is not liable for labor, towing, loss of use of vehicle, travel time, fluids, shipping/freight, rental vehicles or any other incidental cost incurred as a result of this purchase or exchange even if BLAUfergnügen! Inc. has been advised of the possibility of such damages and regardless of the legal theory on which such damages are based. We will not refund any labor costs incurred by you or the installer any products purchased from BLAUfergnügen! Inc.
BLAUfergnügen! Inc. · 4921 Cty CR · Manitowoc, WI 54220 · (920) 758-3232 - Business Hours: Monday thru Friday 9:00 am - 5:00 pm CST
BLAUfergnugen! Inc. (DBA Blauparts) copyright © 1998 - 2013. BLAUfergnügen! Inc. is an independent parts specialist and is not affiliated with or endorsed by Volkswagen of America (VwoA), VolkswagenAG, Audi of America, and Audi AG. All trademarks referenced in this website are displayed for identification purposes only and are in no way intended to denote any affiliation with their corresponding owners. Prices, specifications, manufacturers, availability, and special offers are subject to change without notice.
* Free Shipping terms and conditions. Specials and Sales terms and conditions.