Customer Service, Comprehensive Policies, Procedures, Terms and Conditions


TERMS OF USE

IMPORTANT INFORMATION! Please read our comprehensive policies, procedures, terms and conditions as set forth below BEFORE making a purchase with us. Your use of this site, purchase of parts, installation of the parts, or services obtained from us indicates your acceptance of all conditions listed. Please read them carefully. If you find you do not agree with our comprehensive policy, procedures, terms and conditions, do not purchase from us and do not use this website.

We reserve the right, at anytime, to modify, alter, or update our comprehensive policies, procedures, terms and conditions and you agree to be bound by such modifications, alterations, or updates without notice. All rights reserved. Prices, specifications, manufacturers, availability, and special offers are subject to change without notice. Again, if you do not agree with these policies, procedures, terms and conditions, DO NOT INSTALL your parts. Return parts unopened to BLAUfergnügen! Inc. within 15 days for refund. Please see our Liability and Purchase Agreement.

Disclaimer

You should always:

  1. Have an 'Audi Vw Factory Trained ASE Certified Technician' install your parts.
  2. Refer to the Audi Vw Robert Bentley Factory service manual safety instructions and procedures for your specific vehicle before and during installation.
  3. Read your invoice BEFORE installing anything.
  4. Before installing any part, compare and verify that the part/component conforms to the vehicles required specification(s).
  5. DO NOT use the parts for diagnostics or experimental purposes.

RETURN POLICIES


Return Information   Back to Top

CLICK HERE for a list of parts that are NOT RETURNABLE and exempt from ANY warranty consideration!

RETURN AUTHORIZATION REQUEST

PLEASE NOTE: To qualify for a return, your authorization request must be received within 30 days of sales invoice date. All returns over this 30 day period are NOT accepted! First, read the 'Return Information' on the left to determine if your return may qualify and then fill out our Return Authorization Request Form to receive an authorization number and label.

  1. ALL RETURNS REQUIRE RETURN AUTHORIZATION.
  2. A copy of your Original invoice MUST be included with all returns.
  3. The following will void your return:
    • Over 30 days from the ship date on your original invoice.
    • The part has been installed or disassembled. Damage from improper or attempted
      installation.
    • If instruction sheets included with the part are not returned.
    • The return must be in re-sellable like new condition.
      - Our ID mark, part number, label, stamp or tab has been removed or tampered with.
      - If original wrappings/boxes for the part, including labels, are damaged or not returned.
    • If parts or hardware are missing.
    • We do NOT accept PARTIAL kit returns. All components, including instruction sheets,
      must be returned with the kit for credit. Also see tool kit returns.
    • Also see special order items.
    • Also see warranty returns.
    • Also see core returns.
    • Also see items that are NOT RETURNABLE.
  4. All returns are subject to a 20% restock fee.
  5. Shipping and handling charges are non refundable. Initial shipping/handling costs (even if 'free or discounted shipping') will be deducted from the credit.
  6. The buyer is responsible for safely returning a package to us. If a package is damaged when it arrives in our receiving department it will be refused. We suggest insuring your package to protect your investment. Please keep all shipping receipts in case your package is lost or damaged by the carrier. If damage during return shipment occurs it is the customers responsibility to file a damage claim.
  7. Requests for expedited processing will be charged an additional $10 service fee.
  8. Any items returned from an order paid with a 'US Postal' money order or a wire transfer will receive in store credit ONLY. This credit is good for 90 days after the issue date.
  9. Please allow 14 business days from the date we receive your return for your credit to be processed. A pdf credit memo is e-mailed to the customer the day the credit is processed. If you don't have e-mail access please check with your credit card company to verify the credit has been issued.

To request a return authorization number (RA) and label, follow these steps:

  1. It is BLAUfergnügen's policy that all return authorizations be handled via e-mail. Click here to fill out the RA request form. The submitted information will be verified and considered. If the return qualifies a Return Authorization (RA) number and label (pdf) will be issued and e-mailed within 72 hours.

What if your return doesn't qualify? If your return does not qualify under our comprehensive policies, procedures, terms and conditions and you would like to request special consideration, please complete and submit our special consideration form.

What if your return authorization (RA) number has expired? All return authorization (RA) numbers and labels have an expiration date. Make sure that your return reaches us by that date. If your label has expired the return will be refused. You will have to request special consideration for a new return authorization number and label by filling out this form.


Parts That Are NOT RETURNABLE or Exempt From Warranty Consideration  Back to Top
  1. Timing belt kits purchased in conjunction with our tool rental kits are not returnable. Timing belt kits or valve cover gasket kits purchased simply to rent our tool kits are not returnable.
  2. Individual items from prepackaged kit are not returnable.
  3. Special order items are not returnable. Deposits on special order items are NOT refundable.
  4. All closeout items are final sale items and are not returnable.
  5. The part has been used on a car for racing, auto cross, rally, etc.
  6. If the part has been damaged by improper installation, disassembled, modified, altered in anyway, used for racing, auto cross, rally etc.
  7. Brake rotors and pads. These are manufactured with great precision and under extreme high quality standards. If rotors or pads prematurely warped, they were overheated by some other cause, likely a defective or sticky brake caliper or caliper carrier, swollen brake line hose or defective brake master cylinder consistently or intermittently not releasing.
  8. Fuel injectors. These are a precision component and premature failure is due to fuel system contamination.
  9. Clutch components. These are precision components and premature failure is due to improper operation and abuse.
  10. Electrical parts and bulbs. They could be damaged by improper installation or a defect in your car.
  11. Used parts.
  12. A/T filter kits purchased to buy our A/T fluid change pump kit are not returnable.
  13. If the part was purchased from somewhere other than BLAUfergnügen Inc.
Warranty Policies  Back to Top

It is BLAUfergnügen! Inc's policy to accept or reject any warranty situation at our discretion. If you feel your circumstances allow for the consideration of a warranty please carefully read the information as outlined under our 'Warranty Policies' heading.

SPECIAL CONSIDERATION WARRANTY REQUEST

If you feel your circumstances allow for the consideration of a warranty you are REQUIRED to obtain a return authorization number and a mailing label when returning. Click here to request a special consideration warranty return authorization.


Click Here or see below for a list of parts that are exempt from ANY warranty consideration and are not returnable.

A copy of your Original invoice MUST be included with all returns.

If you feel your circumstances allow for the consideration of warranty and you need a part for repairs, please contact us first! Failure to call us before replacing the part(s), may void any warranty consideration. We don't consider parts for warranty when replacement parts are purchased elsewhere.

  1. For non-emergency replacement needs Click Here and submit your request via e-mail.
  2. For emergency replacement needs call a customer service representative at (920)758-3232 Monday-Friday 9:00 a.m. to 5:00 p.m. CST.

If a replacement part is shipped to you, the part and freight cost will be charged to your credit card. Upon receipt of returned part for warranty consideration we will verify that the part is warrantable. If approved we will credit you for the replacement part cost only. Blauparts standard policy regarding 'Limitation of Liability' applies to all warranties and does not cover installation, labor charges, or any consequential or incidental damages. For specific details regarding the limitation of liability regarding warranties see Limitation of Liability. Warranty consideration is limited to the original purchaser only. It is NOT transferable.

Limited Lifetime Warranty Policy  Back to Top

Only items specifically stating 'Limited Lifetime Warranty' in the product information section provide a limited lifetime warranty from any defect in product material or workmanship to the original purchaser (For standard warranty information see our Warranty Policy).

Blauparts Limited Lifetime WarrantyThe limited lifetime warranty is valid for the life of the product and applicable to the original purchaser (nontransferable) and original car on which the product is installed.

Blauparts® offers a limited lifetime warranty on the following items only:
BLAU® Sport Shock Strut Kits
BLAU® OEM Style Coil Springs
BLAU® Audi Allroad Shock Absorber Coil Spring Kit
BLAU® Audi Allroad Control Arm Kits
Serpentine Belts
Wheel Bearings

Product must be installed by an ASE certified technician. Blauparts® standard policy regarding 'Limitation of Liability' applies to this limited lifetime warranty and does not cover installation,labor charges, or any consequential or incidental damages. For specific details regarding the limitation of liability of this warranty see Limitation of Liability.

Any customer with a defective product requesting warranty consideration can contact us using the Special Consideration Return Authorization form. All warranty requests, not having a copy of the ORIGINAL INVOICE / RECEIPT from Blauparts along with the ASE certified repair shop INVOICE / RECEIPT will be rejected and are void. The limited lifetime warranty can be rejected at our discretion for any of the reasons outlined in our Return Policy (i.e. incorrect installation).

Closeout items are void from limited lifetime warranty consideration.
BLAU® Sport shocks and struts used in conjunction with aftermarket lowering springs are void from warranty consideration.

30 Day Money Back Guarantee Policy  Back to Top

If you're not completely satisfied with a 30 day money back guarantee item, you may return it within 30 days from the order date for a full refund of the purchase price, excluding shipping charges.

Blauparts® offers a 30 day money back guarantee on the following items only:
BLAU® Sport Shock Strut Kits
BLAU® OEM Style Coil Springs
BLAU® Audi Allroad Shock Absorber Coil Spring Kit
BLAU® Audi Allroad Control Arm Kits
BLAU® HCC U-Slot Brake Kits
Serpentine Belts
Wheel Bearings

Fill out our Return Authorization Request Form to receive an authorization number and label.

Blauparts® standard policy regarding 'Limitation of Liability' applies to this limited lifetime warranty and does not cover installation, labor charges, or any consequential or incidental damages. For specific details regarding the limitation of liability of this warranty see Limitation of Liability.

Tool Rental Policies and Return Instructions  Back to Top

Notice: Purchasing both a timing belt kit and tool rental kit from Blauparts® with the intent of using the tools to install timing belt parts purchased elsewhere and then returning our timing belt kit is not allowed. Therefore, timing belt kits purchased in conjunction with our tool rental kits are NOT RETURNABLE.

What is a tool deposit? A tool deposit is an amount of money put down at the time of tool rental to ensure the return of the tool kit and adherence to our rental policies, agreement, and procedures.

How does a tool rental work? When you purchase one of our timing belt kits or valve cover gasket kits, you can then rent a corresponding tool kit. Tool rental kits can be in your possession for a total of 7 days. We add appropriate transit time to your 7 day rental. When you receive your package your invoice and the tool kit itself will have the specified date that your tool rental kit is required back (received in our facility). Our tool rental policies are as follows:

  1. Timing belt tool rental kits are not available without the purchase of a BLAU® timing belt kit.
  2. Cam chain tensioner tool rentals are not available without the purchase of a BLAU® valve cover gasket kit.
  3. Tool rental kits are not available for rental outside of the contiguous 48 US states.
  4. Any orders received that fall outside of the above will not be processed.
  5. Timing belt kits or valve cover gasket kits purchased simply to rent our tool kits are not returnable.
  6. Tool rental kit requests must be made within 90 days of timing belt kit or valve cover gasket kit purchase.

How do I get my tool deposit back?
Acceptance and use of tool rental kits constitutes the customer's agreement to these conditions. To receive full credit of your tool rental deposit you agree to adhere to the following rental agreement and procedures:

  1. A good faith tool deposit is charged at time of rental. The deposit amount may not be the same as the actual replacement cost of tools. If you fail to return the tool kit by the date on your invoice your credit card will be charged the full replacement cost of the tools and any late fees. If you do not agree, notify us to return the kit unopened within 5 business days.
  2. Tool rental kits must be returned (received in our facility) by the specified date found on your 'Invoice/Sales Order'. The tool kit box itself has a small return authorization label affixed to it with this date! After this specified date, a late charge of $10.00/day will be deducted from the deposit.
  3. The tool kits are closely inspected when packaged and include a packing checklist. Always read the checklist included with each kit BEFORE using to verify the kit is complete! Damages or shortages must be reported within 24 hours.
  4. For a full refund of your deposit the tool kit must be returned complete, in good condition, not damaged, or altered in any way, and must be received in our facility by the specified date on your invoice and tool kit. If any tools are missing or returned damaged a replacement cost or damage charge will be deducted from the deposit.
  5. The buyer is responsible for safely returning a package to us. We strongly recommend INSURING your tool kit return for the full value of tool deposit! This will protect your investment in case of the need to file a claim and recover your deposit. If a tool kit is not insured and is lost or damaged in shipment back to us the deposit cannot be returned.

Tool Rental Kit Return Instructions: Tool rental kits automatically include a RA number and label. This 'Deposit/Core Return Label' is affixed to the outside of the box near the return address mailing label. DON'T COVER THIS LABEL!

When returning a tool kit:

  1. Include a copy of your original 'Sales Order / Invoice' (not Internet confirmation) inside the box.
  2. Include the original checklist found inside the packaged tool kit inside the box.
  3. Confirm that the 'Deposit/Core Return Label' is affixed to the outside of the box near the return address mailing label and is NOT covered.

Use the same box the tools were shipped in (or a suitable replacement if damaged) and include packing material to protect the tool kit. If the label is lost or expired click here to fill out our special consideration form.

Core Policies and Return Instructions  Back to Top

What is a core charge? A core charge is an amount of money put down at the time of purchase to ensure the return of the the used/old part (or core) and adherence to our core policies, agreement, and procedures. Core charges usually apply to remanufactured and a few new parts. This ensures a continual supply of high-quality remanufactured parts that are less expensive than brand new parts.

A core charge is refunded only if it complies with the following agreement.

  1. Cores must be returned (received in our facility) by the specified date found on your 'Invoice/Sales Order' and a small return authorization label that is stapled to the front of your invoice!
  2. All cores returned for credit consideration must be an exact equal of the part purchased, in rebuildable condition, and returned in the original box in which it was shipped or credit is void.
  3. Core charge credit will be held until it has been determined that the core is an exact equal and is rebuildable. Cores returned that are not an equal to, not rebuildable, have visible damage, disassembled, seized, or that don't turn 360° will NOT receive credit. Customers will be notified via e-mail or letter if it appears the credit will be delayed beyond 30 days or if the core does not qualify for credit.
  4. The buyer is responsible for safely returning a package to us. We strongly recommend INSURING your core return for the full value! This will protect your investment in case of the need to file a claim and recover your core charge. If a core is not insured and is lost or damaged in shipment back to us the deposit cannot be returned.
  5. All core returns must include a copy of your original 'Sales Order / Invoice' (not Internet confirmation).

Core Return Instructions: Orders that include cores automatically include a small return authorization label attached to the front of your invoice (this is NOT a mailing label). DON'T LOSE THIS LABEL!

When returning a core:

  1. Make sure the core is returned in the original part box.
  2. Include a copy of your original 'Sales Order / Invoice' (not Internet confirmation) inside the box.
  3. Attach your small return authorization label (this is NOT a mailing label) to the outside of the box with clear packing tape. Do not let the carrier cover with their label.
  4. Cut out and attach the 'Return Mailing Address' to the outside of the box. You may also use a marker and clearly print our Returns Department address on the outside of the box.

Use the same box the core were shipped in (or a suitable replacement if damaged) and include packing material to protect the core. If the label is lost or expired click here to fill out our special consideration form.

CUSTOMER SERVICE INFORMATION

Checking the Status of Your Order  Back to Top

To check the status of your order please call 1 (920) 758-3232

When you've submitted an Internet order you'll view a page with your order confirmation number, please retain this number. A 'Thank you for your order' email will also be sent to the e-mail address that you used within an hour after submitting the order. Note: Please make sure that our orders@blauparts.com email address is on your accepted senders list so that this 'Thank you for your order' email doesn't end up in your junk mail.

Internet orders are downloaded at 9:00 a.m. CST and 3:00 p.m. CST. Most domestic internet orders placed before 3:00 p.m. CST will be shipped the same day; international orders will be shipped the following business day (* this is NOT guaranteed). If there is a delay with your order, we'll notify you via e-mail within 24 hours with further details.

* Most Special Order, Pre-Order, and Reserve items will NOT be shipped the same day because these parts are currently out of stock. When these items are added to your cart, a time period is shown (number of days) that indicates when the product(s) are scheduled for shipment. This time period will appear on your shopping cart, on your order confirmation page, and on your 'Thank you for your order' email.

Track Your Package  Back to Top

To track your package please call 1 (920) 758-3232

  • Domestic Shipments
    At the time of domestic shipment FedEx (not Blauparts®) generates a 'FedEx Shipment Notification' e-mail to the address you provided on your order with the tracking number. Note: Please make sure that the TrackingUpdates@fedex.com email address is on your accepted senders list so that this 'FedEx Shipment Notification' email doesn't end up in your junk mail.
  • International Shipments
    At the time of international shipment USPS (not Blauparts®) generates a 'Click-N-Ship(R) Notification' e-mail to the address you provided on your order with the tracking number. Note: Please make sure that the USPS_Shipping_services@usps.com email address is on your accepted senders list so that this 'Click-N-Ship(R) Notification' email doesn't end up in your junk mail.

If you did not receive one of these e-mails from FedEx or USPS or need further assistance you will need to contact a customer service representative at (920) 758-3232 Monday-Friday 9:00 a.m. to 5:00 p.m. CST. If all representatives are busy, leave a message (including the info requested below and daytime phone number) and we will return your call. The time of your call will be documented. You will need to provide us with the following information:

  1. Internet orders will need to provide us with the order confirmation number which was e-mailed to you after the order was placed.
  2. Phone orders will need to provide us with the last name of the person the order was placed under.
Damaged Box and/or Parts  Back to Top

Before leaving our complex, each package has been checked by three quality control inspectors. Fragile parts are inspected closely before shipping and are packaged to prevent damage. Occasionally, customers indicate that their order arrived damaged. To report a damaged order follow these steps:

  1. We package orders carefully according to standard shipping procedures and are NOT responsible for shipping damage. If your package was received in poor condition you must notify us within 24 hours at (920) 758-3232 Monday-Friday 9:00 a.m. to 5:00 p.m. CST. If all representatives are busy, you must leave a message (including name, daytime phone number and invoice number) and we will return your call. The time of your call will be documented. Failure to call within 24 hours may void your damaged claim with the shipping carrier.
  2. Save ALL labels/part packages/wrappings/packing materials/boxes/shipping labels for pickup by the delivery carrier. The delivery carrier requires that the box and all packing materials be kept for pickup when filing a damaged claim. Failure to save ALL packing material may void your claim with the shipping carrier.
  3. If you need an immediate replacement, a duplicate can be shipped to you. The replacement part(s) and shipping cost will be charged to your credit card.
  4. Upon receipt of the damaged box or part(s) and receiving credit from the delivery carrier, we'll credit you for the replacement part(s) and shipping.

Please Note: The claim process with delivery carriers usually takes 10-14 days. However, in some situations it may take longer to process. We will keep you informed via e-mail if it will take longer than 14 days.

Short Shipments  Back to Top

Before leaving our complex, each package has been checked by three quality control inspectors. We also note on your 'Sales Order / Invoice' where small parts are located in your package (i.e. drain plug taped to oil filter box). Each order is inspected closely before shipping to prevent short shipments. Occasionally, customers indicate that they have been short shipped. To report a short shipment follow these steps:

  1. You must notify a customer service representative within 24 hours at (920) 758-3232 Monday-Friday 9:00 a.m. to 5:00 p.m. CST. If all representatives are busy, you must leave a message (including name, daytime phone number and invoice number) and we will return your call. The time of your call will be documented. Failure to call within 24 hours will void your short shipment claim.
  2. Blauparts® will research your order and check inventory. Upon inventory check and verification of a short shipment, an identical part will be shipped at no charge.
  3. Under no circumstances will a credit be issued to your credit card in lieu of replacing the missing part.
Price Discrepancies or Invoice Problem  Back to Top

If you are charged a different amount than you expected, do NOT install the parts until your question and information has been verified with us. Your installation of the parts indicates your acceptance of the part(s) and the price charged.

Before leaving our complex, each package has been checked by three quality control inspectors. If after receiving your order you feel there is an error, do NOT install the parts until your question and information has been verified with us. Your installation of the parts indicates your acceptance of the part(s) and the price charged.

  1. You must notify a customer service representative within 24 hours at (920) 758-3232 Monday-Friday 9:00 a.m. to 5:00 p.m. CST. If all representatives are busy, you must leave a message (including name, daytime phone number and invoice number) and we will return your call. The time of your call will be documented. Failure to call within 24 hours will void your price discrepancy claim.
  2. Under no circumstances can any changes be made to an invoice after 30 days, regardless of who was at fault.
Credit Status  Back to Top

Please allow 14 business days from the date we receive your return for your credit to be processed. Also, allow 1 billing cycle (21 days) before contacting us. Credit memos are e-mailed via pdf (faxed or mailed) to customers the day the credit is processed. If you don't have e-mail and the credit memo is being faxed or mailed, please check with your credit card company to verify that a credit has been issued.

Core charge credit will be held until it has been determined the core is an exact equal and is rebuildable. Cores returned that are not an equal to, not rebuildable, have visible damage, disassembled, seized, or that do not turn 360 ° will NOT receive credit. Customers will be notified by e-mail or letter if it appears the credit will be delayed beyond 30 days or if the core does not qualify for credit.

Comment  Back to Top

Thank you for your business. Customer service is a priority to us. If you have a question, comment, or complaint please Click Here and complete our form. A customer service representative will investigate your problem and e-mail you a response within 2 business days.

PLEASE NOTE: Do NOT use this form for warranty issues. See the 'Warranty Section' of our policy for the correct form.



GENERAL POLICIES

SPECIAL PRICING/OFFERS & DISCOUNT POLICY INFORMATION

Specials and Sales  Back to Top
  • Prices subject to change without notice.
  • Prices subject to stock on hand.
  • Prices are discount exempt, since they are already highly discounted prices.
  • Previous purchases are exempt and cannot receive further discount off of this updated sale. No credit will be given.

Free Shipping Offers  Back to Top
  • FedEx Ground shipping only.
  • 48 continental US states only.
  • No exceptions.
  • Subject to change without notice.
  • Subject to stock on hand.
  • Previous purchases are exempt and cannot receive shipping refund. No credit will be given.


Order Information  Back to Top

Same Day Shipping

Internet Orders

Internet orders are downloaded at 9:00 a.m. CST and 4:00 p.m. CST Monday - Friday (excluding holidays). Most domestic internet orders placed before 4:00 p.m. CST will be shipped the same business day; international orders will be shipped the following business day (* this is NOT guaranteed). If there is a delay with your order, we'll notify you via e-mail within 24 hours with further details.

* Most Special Order, Pre-Order, and Reserve items will not be shipped the same day because these parts are currently out of stock. When these items are added to your cart, a time period is shown (number of days) that indicates when the product(s) are scheduled for shipment. This time period will appear on your shopping cart, on your order confirmation page, and on your 'Thank you for your order' email.

Phone Orders

Most orders being shipped via FedEx ground that are placed via phone before 4:00 p.m. CST will be shipped the same business day. Most orders being shipped via FedEx air that are placed via phone before 4:00 p.m. CST will be shipped the same business day.

Taxes

5% sales tax is applicable to all WI orders.

Shipping  Back to Top

  1. US lower 48 states
    • Ground shipments
    • We ship ground shipments FedEx using our account.
      FedEx Ground delivers to Business Addresses Mon - Fri.
      FedEx Ground delivers to Residential Addresses Tues - Sat.
    • Also see signature required.
      Air shipments
    • We ship all air shipments FedEx, using our account.
      FedEx Air to Business and Residential Addresses delivers Mon - Fri.
    • Also see signature required.
  2. Alaska/Hawaii
    • Alaska and Hawaii are shipped FedEx air only. No ground shipments services are available for Alaska and Hawaii.
    • Special shipping offers are void.
    • Also see signature required.
  3. Virgin Islands/Puerto Rico/APO
    • Virgin Islands and Puerto Rico are shipped 'USPS Priority Mail' only. Allow 3-5 business days delivery.
    • Special shipping offers are void.
    • Also see signature required.
  4. Canadian/International
    • Canadian/International orders are shipped 'USPS Express Mail International' or ' USPS Priority Mail International' which requires signature upon delivery. Allow 3-10 business days for delivery depending on your location.
    • Canadian/International customers are responsible for all duties and taxes upon delivery.
    • Do not ask us to falsify the total amount of your order.
    • Special shipping offers are void.
Payment  Back to Top
  1. US Orders
    • All sales are totaled in US dollars.
    • We accept Visa, Maser Card, Discover, and American Express credit cards.
    • We accept 'US Postal' money orders ONLY! If you want to pay by 'US Postal' money order, complete and submit your Internet order and we will contact you via e-mail with an order total. The e-mail will also include our address and a special order reference number which you must note or reference when you send us the 'US Postal' money order. We suggest you send your 'US Postal' money order Certified or Express mail so that you can track it.
    • Orders being paid by 'US Postal' money order will have a $8.00 service fee added to them due to additional handling and processing. Also see returns from orders paid with 'US Postal' money order.
    • We accept wire transfers.
      Please Note: When contacting your bank, make sure their transfer fee is added to the order total received from us. Otherwise your payment will be received less than required and your order will not be processed until the additional amount is paid. Also see returns from orders paid with a wire transfer.
    • Sorry, NO C.O.D's. Sorry, NO personal checks (the only checks accepted are those from the city of Manitowoc, WI).
  2. Virgin Islands/Puerto Rico/Canadian/International Orders
    • All sales are totaled in US dollars.
    • We accept Visa, Maser Card, and Discover credit cards.
    • We accept 'US Postal' money orders ONLY! If you want to pay by 'US Postal' money order, complete and submit your Internet order and we will contact you via e-mail with an order total (less customs, duties, & taxes). The e-mail will also include our address and a special order reference number which you must note or reference when you send us the 'US Postal' money order. We suggest you send your 'US Postal' money order Certified or Express mail so that you can track it.
    • Orders being paid by 'US Postal' money order will have a $8.00 service fee added to them due to additional handling and processing. Also see returns from orders paid with 'US Postal' money order.
    • We accept wire transfers.
      Please Note: When contacting your bank, make sure their transfer fee is added to the order total received from us. Otherwise your payment will be received less than required and your order will not be processed until the additional amount is paid. Also see returns from orders paid with a wire transfer.
    • Sorry, NO C.O.D's. Sorry, NO personal checks (the only checks accepted are those from the city of Manitowoc, WI).
Signature Required  Back to Top
  1. Your delivery signature is required on all orders over $500.00.
  2. Your delivery signature is required on any tool rental kit.
  3. Your delivery signature is required on all Virgin Islands/Puerto Rico/Canadian /International orders.
  4. If you are unable to sign for your package we suggest that you have your package shipped to your work address, friend, or relative where someone can sign for it.
Order Acceptance  Back to Top

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. BLAUfergnügen! reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

OTHER POLICY INFORMATION

Typographical Errors / Out-of-Date Content  Back to Top

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, BLAUfergnügen! Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse / decline any out-of-date content or offer. BLAUfergnügen! Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed. Prices, specifications, manufacturers, availability, and special offers are subject to change without notice.

Copyright  Back to Top

Everything found in BLAUfergnügen!'s published paper material or online is copyrighted (unless otherwise noted) and may not be used except with our express written consent. Use of our HTML code, images, and or ideas and concepts by you or other third parties for purposes other than those expressed or implied is strictly prohibited and may violate the copyright laws, trademark laws, privacy laws and other laws and regulations. Nothing may be construed as granting any license or right to use any of our trademarks or service marks without our prior written consent.

Privacy Policy   Back to Top

We do not provide any personal identifying information, regardless of its source, to any third party for any purpose. Any information you provide in your secure member profile is used only to improve our service to you. We ask you only for very basic contact information. This contact information is used to respond to your requests and orders. Keeping this information up-to-date will save you time on all your future requests and orders. Contact information (like your phone and shipping address) and credit card information is used only for the purpose of processing and shipping your order to you. No sensitive credit card information is stored in your online profile. Your email address is strictly used for Blauparts® marketing and is never given to any 3rd party.

Trademarks  Back to Top

All trademarks, service marks, and trade names (collectively the 'marks') that appear on our site are not affiliated with or endorsed by Volkswagen of America (VwoA), AudiAG or Audi of America, Inc. All trademarks of AudiAG are displayed for identification purposes only and in NO way are intended to denote ANY affiliation with Volkswagen of America (VwoA) or Audi AG.

Conditions and Agreement of Your Purchase  Back to Top

By accepting or installing BLAUfergnügen! Inc. products, it is agreed that in case suit or action is instituted to collect any amounts due, purchaser shall pay reasonable attorney's fees such as the court may award, and costs of suit. In addition, the parties hereto agree that all rights and obligations of the parties hereto (with the exception of warranty claims which shall be governed by BLAUfergnügen! Inc. warranty agreement) shall be governed by the Uniform Commercial Code as enacted and enforced in the state of Wisconsin on the date of said invoice, and that any dispute concerning this invoice must be resolved in an action brought in any court in the County of Manitowoc, Wisconsin, having jurisdiction in the matter.

It is agreed that in case suit or action is instituted in court to collect any amounts due seller from buyer, buyer agrees to pay all collection costs including all attorney's fees and court costs. In addition, the parties hereto agree that all rights and obligations of the parties hereto shall be governed by the Uniform Commercial Code as enacted and enforced in the state of Wisconsin on the date of said invoice, and that any dispute concerning this invoice must be resolved in an action brought in any court in the County of Manitowoc, Wisconsin, having jurisdiction in the matter.

Limitation of Liability  Back to Top

The products, services, or information on this site are provided on an 'as is' basis. To the extent permitted by law, BLAUfergnügen! Inc. disclaims all representations, expressed or implied, regarding to information, services, products, warranties, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, and implied warranties arising from course of dealing or course of performance.

BLAUfergnügen! Inc. will not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if BLAUfergnügen! Inc., has been previously notified of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of information, products, services purchased on your invoice. These limitations will apply not withstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.

BLAUfergnügen Inc. neither assumes, nor authorizes any employee or agent to assume for it any liability in connection with the sale of products or services. In no event whatsoever purchaser shall not be entitled to recover from BLAUfergnügen Inc. any consequential damages (i.e. damages to property, loss of use of vehicle, vehicle failure, loss of time, loss of profits or income, work stoppage, computer malfunction or any other incidental damages). BLAUfergnügen Inc. is not liable for labor, towing, loss of use of vehicle, travel time, fluids, shipping/freight, rental vehicles or any other incidental cost incurred as a result of this purchase or exchange even if BLAUfergnügen! Inc. has been advised of the possibility of such damages and regardless of the legal theory on which such damages are based. We will not refund any labor costs incurred by you or the installer any products purchased from BLAUfergnügen! Inc.

BLAUfergnügen! Inc. · 4921 Cty CR · Manitowoc, WI 54220 · (920) 758-3232    -    Business Hours: Monday thru Friday 9:00 am - 5:00 pm CST
BLAUfergnugen! Inc. (DBA Blauparts) copyright © 1998 - 2014. BLAUfergnügen! Inc. is an independent parts specialist and is not affiliated with or endorsed by Volkswagen of America (VwoA), VolkswagenAG, Audi of America, and Audi AG. All trademarks referenced in this website are displayed for identification purposes only and are in no way intended to denote any affiliation with their corresponding owners. Prices, specifications, manufacturers, availability, and special offers are subject to change without notice.

* Free Shipping terms and conditions. Specials and Sales terms and conditions.